Reasons That Have Made Texts Replace Calls When Doing Business.
With the introduction of cell phones, new technological advancement have further given birth to other forms of communication that has replaced old traditional telephone extensions to conduct business through text messaging. The fact that instant messaging has changed the way people used to interact as opposed to calling when doing businesses has changed the old ways where people used to wait to make phone calls in order to communicate. The following reasons has made it possible for instant messaging to change the ways people conduct business as opposed to calling.
The simplicity in manner of how easy it is to send a simple text to a business partner rather than call is the first reason as to why instant messaging has changed the ways people conduct business as opposed to calling. This is due to the fact that sending a simple message on the mobile phone or leaving a review on a business website page is just as easy as it is effective in the way other consumer’s view the business after reading the message as compared to calling.
By improving consumer interaction, instant messaging has changed the ways people conduct business as opposed to calling. After launching a product, companies can now rely on instant messaging to know more about the product by interacting with the consumers and learning more from the conversation as opposed to calling each one of them for rating purposes. Information gathered from customers chats can help companies address future concern much more effectively as opposed to calling.
Another reason as to why instant messaging has changed the ways people conduct business as opposed to calling is the fact that it is very cheap and cost effective. The fact that the cost of sending a text message is way cheaper than that of calling gives it a significant advantage over making calls. The need to have an expensive telephone system in the office to handle multiple incoming calls has been made absolute by instant messaging.
Efficient communication is the other reason as to why instant messaging has changed the ways people conduct business as opposed to calling. The fact that SMS have limited characters has encouraged people to say more by doing less because the messages have to be short and precise to the meaning as opposed to calls.
Instant messaging has changed the ways people conduct business as opposed to calling because it is a universal probability. Unlike a call, the possibility of sending a text message is more likely because it is more guaranteed to get through unlike a call since people all over the world have cell phones nowadays.